The acquisition combines Vonage’s Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS) solutions with NewVoiceMedia’s pure-play cloud contact center offerings, providing end-to-end communications for companies’ employees and customers.
According to Vonage, the transaction is expected to close in the fourth quarter and is subject to standard regulatory review and customary closing conditions.
“We are thrilled to announce the acquisition of NewVoiceMedia, which represents a major step forward in the realization of our strategic vision to deliver a differentiated, fully programmable communications solution that drives more meaningful customer interactions and better outcomes for businesses,” Vonage CEO Alan Masarek said in a statement.
NewVoiceMedia will continue to be led by current CEO Dennis Fois and about 400 of its employees will join Vonage once the deal closes.
U.K.-based NewVoiceMedia is the largest privately owned, pure-play, cloud contact center company globally. Over 700 customers use NewVoiceMedia for a range of customer engagement use cases.
Based in Holmdel, Vonage offers cloud-based unified communications and other IP services in the business market.