Walmart announced that it has appointed Rahul Joshi as its new U.S. eCommerce senior vice president, customer care, according to Marc Lore, CEO and president.
In this new role, he will lead customer care teams for both Walmart.com and Jet.com, and oversee the returns experience and fraud teams. He will report directly to Lore.
Prior to this role, Joshi was at Citibank for 25 years, most recently as the head of consumer operations in Asia.
Joshi will be based in Walmart’s Hoboken office.