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HackensackUMC partners with Uber to provide rides for patients and others

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Hackensack University Health Network has announced a partnership between its flagship hospital, Hackensack University Medical Center, and Uber.

The partnership is a “first of its kind” to provide transportation for staff, patients and visitors, according to Hackensack.

The cost of the trips home from the hospital will be supported by HackensackUMC, for those in need, and both Uber and HackensackUMC will add features to their current apps that will offer pickups and dropoffs.

Uber’s app will add features that include which pickup zone the passenger is located at when requesting a ride. On the Hackensack side, the app will feature a reminder for scheduled Uber rides, and have a ride request landing page.

The announcement was made at the 2016 annual meeting of the boards for HackensackUHN and HackensackUMC.

“At HackensackUMC, we are committed to providing the best care to patients in the most convenient ways possible. We continuously assess our patients’ needs and try to respond by offering services and programs,” said Robert C. Garrett, CEO and president, Hackensack University Health Network. “We are proud to partner with Uber for this one-of-a-kind service that will make health care more accessible to our patients, team members and visitors who cite transportation as an obstacle to care.”

The health system wants to ensure staff knows about and encourages the use of the new feature as a new option for transportation, and is launching an education campaign for staff and visitors alike. Brochures will be distributed and hospital staff will help patients arrange for rides through Uber.

First-time riders can get a free ride, up to $20, using the promotion code HACKENSACKUMC.

“HackensackUMC is taking a bold step to ensure that everyone has a safe, reliable way to get home following their medical visit,” said Ana Mahony, general manager for Uber New Jersey. “Across the state, community leaders and local governments are increasingly turning to Uber to help tackle their greatest transportation challenges, and we’re proud to offer innovative solutions.”

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Anjalee Khemlani

Anjalee Khemlani


Anjalee Khemlani covers health care. You can contact her at anjaleek@njbiz.com.

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