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Seven N.J. companies earn top customer experience ratings in 2014 Temkin Group report


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The fourth annual "2014 Temkin Experience Ratings" reveals quite a few New Jersey companies dominated the top spots.

The Temkin Experience Ratings are based on three components of experience: functional, accessible, and emotional.

Here's the list of the N.J. companies that made the ranks:

  • ShopRite (Elizabeth) tied for a No. 33 spot on the list. It has a 78 percent Temken experience rating (TER).
  • Bed Bath & Beyond (Union) tied for a No. 59 spot with a 74 percent TER.
  • Toys 'R' Us (Wayne) came in tied for the No. 109 spot with a 68 percent TER.
  • PNC (East Brunswick) tied for a No. 83 spot, its TER was 71 percent.
  • BMW (Woodcliff Lake) came in tied for the No. 136 spot, its TER was 65 percent.
  • LG (Englewood Cliffs) tied for the No. 174 spot with a 62% TER.
  • Avis (Parsippany) came in tied at No. 218 with a 57 percent TER.

The study was based off of 10,000 U.S. consumers. H.E.B., Trader Joe's, Chick-fil-A and Publix earned the highest scores.

According to the report, the 2014 Temkin Experience Ratings were based on consumer feedback on their recent interactions with companies. It asked consumers to rate three components of the experience, functional, accessible and emotional, on a 7-point scale. For each component, it took the percentage of consumers that gave a rating of 6 or 7 and subtracted the percentage that gave a rating of 1, 2 or 3. This resulted in a "net goodness" rating for each of the three components. The overall Temkin Experience Rating is an average of the three "net goodness" percentages. For more information, see the Temkin Experience Rating Overview.

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Emily Bader

Emily Bader

Emily Bader is the copy and web editor at NJBIZ. She is a Brielle, N.J. native and a Rutgers University alum. You can contact her at or @emilybader on Twitter.



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