Description: Founded in 2000, AFS cott is an IT services and consulting company that helps clients align technology with their business goals. Services include server hosting, security, networking, remote monitoring and disaster recovery. The latter was especially in demand after Superstorm Sandy, when AFS cott developed customized emergency plans for each client.
Philanthropy: AFS cott has donated advice, equipment and services to charities such as Elizabeth Development Co., which promotes the economic, social and civic welfare of Elizabeth residents, and to the Fannie E. Rippel Foundation, which addresses health care needs.
Best Decision: Charging a fixed monthly fee for unlimited service on client engagements, which creates more budget certainty. Clients also appreciate not being charged for every phone call.
Key Qualities in Employees: Patience, persistence and a sense of humor.
New Products/Services: AFS cott at Home, which serves as a computing resource for homes and small offices; phone service, offered in partnership with a local phone provider.